Return & Refund Policy

At 8bitdo, we want you to be fully satisfied with your purchase. If you find that your order does not meet your expectations, you may request a return or refund under the conditions outlined below.

Return Eligibility and Conditions

Returns must be requested within 30 calendar days from the date your order was delivered.

To qualify for a return, items must meet these criteria:

Be unused and in their original condition.
Include all original packaging, labels, and accessories.
Remain free from damage or any alterations after delivery.
Be clean and suitable for resale.

Items that show signs of use, damage, alteration, or are missing components may not be accepted for return or refund.

Excluded Products

Personalized or custom-made items.
Gift cards and digital products.
Final sale merchandise.

Refund Process

Once we receive your returned item, it will be inspected. If the return is approved, your refund will be issued to the original payment method.

Please allow 5-7 business days for the refund to be processed. Actual timing may vary depending on your financial institution or payment provider.

Damaged, Defective, or Incorrect Orders

If your order arrives with missing items, is damaged during shipping, contains manufacturing defects, or you receive incorrect products, please keep all original packaging and contact us promptly at moritzoteb@gmail.com. We will work with you to resolve the issue.

Return Shipping Costs

Return shipping fees are generally the responsibility of the customer. However, if the return is due to a defective, damaged, or incorrect item caused by 8bitdo, we will cover the return shipping cost.